In today's business landscape, leaders often express a strong desire to enhance agility within their companies. To achieve this, many embark on costly change journeys aimed at making their teams more agile. However, after years of grappling with resistance and undergoing numerous changes, the results often fail to meaningfully impact customers or the overall business.
The core issue lies in the assumption that problems and solutions solely reside at the team or individual level. According to Cliff's experience, true customer delight requires collaboration among humans, teams, and departments. Focusing solely on the parts (individuals and teams) rarely leads to improvements that customers truly appreciate or are willing to pay for. To truly succeed, businesses must embrace a holistic approach that addresses the interconnectedness of all aspects of their organisation.
Anyone interested in team dynamics and business agility.
Cliff has made a career out of breaking down the obstacles that stand in the way of great work. He is often challenging the status quo in his quest to develop the right culture and systems for creation of excellent Companies and Products. After a tour of addresses across South Africa, Cliff moved to Stockholm where he led a team of Coaches at Spotify for 4 years. Now he Helps tech Scale-ups remove their Growth pains.